Frequently Asked Questions – EURETINA 2021 Virtual

How can I attend EURETINA 2021 Virtual?

You will need to register for EURETINA 2021 Virtual. All registration information, including registration pricing and categories, is available here: EURETINA 2021 Virtual-General Reg – EURETINA

You can register for the Virtual Congress until 12.30pm on Sunday 12 September.

How do I register?

To register, visit the official EURETINA website, www.euretina.org.

EURETINA Members must login to the Members Resource Area of the EURETINA website to avail of the member fee. 

Non-Members should create a new account to register.

What do I do if I forget my password?

To retrieve your password, go to the virtual meeting login page and click ‘Forgot Password’ You can re-set your password immediately.
Please note, you will be redirected to the Registration Platform. Once you have reset your password, you will need to go back to the Virtual Meeting login page to login to the meeting.

After I register, what information will I receive?

You will receive an email confirmation which includes your payment invoice and information on accessing the virtual meeting.

After I register, how can I login to the Virtual Congress?

When you have completed payment, you will be directed to your registration summary which includes the link to the virtual meeting.

When will I receive my Congress username and password?

An email will be sent in the days preceding the virtual meeting with this information and instructions on how to access EURETINA 2021 Virtual.

How and when will I receive my Certificate of Attendance?

On Sunday 12 September, a short survey will be emailed to all attendees. Upon completion of this survey, you will receive a PDF Certificate of Attendance by email.

Will I receive CME credits for attending the Virtual Congress?

Yes, the Congress has been awarded 16 CME credits by the UEMS.

If I registered but cannot login until after the weekend of the Congress, will I still get CME credits?

Yes, CME credits will be awarded to all delegates who attend the Congress between 9 September and 31 October 2021.

When can I access the EURETINA Virtual Congress?

You can access the Congress platform and visit the Industry Zone on Wednesday afternoon, 8 September, before the official programme starts on Thursday 9 September. We strongly recommend that you log on to the Congress platform early so that you can familiarise yourself with the layout of the Platform and optimise your Congress experience.

Will the Congress presentations be in English?

Yes, all presentations will be in English.

What time zone will the congress take place in?

Central European Summer Time (CEST)

After I register, if it is not possible for me to attend the congress, can I apply for a refund?

Unfortunately, no refunds are possible once a registration is completed. The content of the Congress will be available to all registered delegates until 31 October 2021.

How do I join the congress from my laptop/iPad/phone?

For the best possible congress experience, connect from a laptop or PC. You can use a mobile phone, but due to the size of the screen your congress experience may be diminished.

What internet connection do I need?

You should have at least a 1.4 Mbps (megabits/second) internet connection.

What is the best browser to use?

Chrome and Firefox are recommended as the most stable and consistent browsers. Set your browser zoom level to 100% (and adjust as necessary).  

Can I log in on both my PC and phone?

Please note that multiple simultaneous connections using the same email address are not possible.

What will I see when I first log into the virtual event?

You will arrive at the main congress ‘Enter’ page – this will lead you to the congress lobby which will look similar to the entrance hall at a live congress.

How do I enter the Scientific Programme or Satellite Meeting Rooms?

There is a clickable link from the Main Lobby to the Live Sessions where all congress rooms are located. You can also use the Navigation bar at the bottom of the screen.

Will there be an Exhibition at the Virtual Congress?

There will be an Industry Zone where you can visit individual Profile Pages of our Industry Partners.  All Profile Pages are customised so that each company can decide how they share information with delegates – e.g.  Managing a live chat box or Creating 1 to 1 meeting rooms as well as providing downloadable company information or linking to a company symposium.

Can I become a member during the congress?

You can visit the EURETINA Resource Centre, and you can become a member or discuss the benefits of becoming a member.

Can I ask questions in sessions?

You can ask a question in every session by clicking on the Q&A tab on the screen. Many sessions will have a dedicated question and answer discussion period at the end of the session. Click here for the full schedule.

Can I watch sessions that I missed?

Yes, all content will be available on ‘Playback’ until 31 October.

Where is ‘Playback’ located at the Virtual Congress?

The Playback Sessions can be accessed during and after the Virtual Congress by using the ‘Playback Sessions’ button inside the virtual lobby/homepage. It’s also available via the top menu bar, which is always visible.

How can I view Free Papers, Posters and Videos?

Free papers, posters and videos are all available to view via ‘Abstracts’.  There is a button on the homepage below the Welcome video as well as in the top menu bar, which is visible at all times.

How long will I be able to access the scientific content of the virtual congress?

The content of the Congress will be available to all registered delegates until 31 October 2021.

Can I access the content after 31 October 2021?

Yes, once you are an EURETINA Member, you will have free access to all previous congress content through EURETINA On Demand.

Can I communicate with other attendees as if I were at an in-person congress?

Yes, when you are logged in to the congress platform, you can see other attendees who are present and can have a text conversation with them. Additionally, delegates will have the opportunity to join bespoke Networking Groups, dedicated to focussed discussion on all the main topics within retina, such as AMD, VR Surgery, Imaging and more.

What is in the Delegate Bag at the Virtual Congress?

The virtual Delegate Congress Bag has been populated with documents/literature which you may find of interest.

Who should I contact if I have any questions during the Congress days?

During congress open hours there will be a Help Desk where you can message your query to the relevant department – e.g. if you have a query relating to the programme or if you are having problems navigating the congress platform.

Can I still use social media at the virtual congress? Is there an official congress hashtag?

Yes, you can. EURETINA has a presence on Facebook/Instagram/Twitter and LinkedIn. Please follow EURETINA on your preferred platform if you would like to follow our Society and Congress updates. The official # for the Congress is #EURETINA2021